The Asus Transformer Prime got off to a bit of a rocky start, and the fact that the company announced a brand new model just a few weeks after it hit the shops probably didn't help matters. The company has done its best to placate users unhappy with the GPS, supposed WiFi issues and locked bootloader, but the company is now offering another alternative: A full refund. The company today said that extensive checks have confirmed that no units with WiFi issues have been supplied to customers in the UK, it is willing to refund customers that are still unhappy with their device.
"After extensive checks we can confirm that no units have been supplied to the UK with a known WiFi issue. Any customers experiencing WiFi issues specifically are advised to contact our support hotline on 0870 1208 340," Asus UK said. "Any customers who have purchased a Transformer Prime TF201 and are dissatisfied with the performance of the GPS module are advised to return the unit to their point of purchase for a full refund as per standard consumer rights that apply in the UK."
For those that don't want to return their brand new tablet, the company is offering to extend its standard 12-month warranty to 18 months. Users wishing to extend their warranty can do so by calling the number mentioned above.
If you've bought a Transformer Prime but are eager to get the improved version, the TF700, then you should think carefully before returning your TF201. Asus UK says the TF700, announced last week at CES, won't arrive in the UK until June, which means you could be without tablet for as much as six months before the upgraded version becomes available.
"After extensive checks we can confirm that no units have been supplied to the UK with a known WiFi issue. Any customers experiencing WiFi issues specifically are advised to contact our support hotline on 0870 1208 340," Asus UK said. "Any customers who have purchased a Transformer Prime TF201 and are dissatisfied with the performance of the GPS module are advised to return the unit to their point of purchase for a full refund as per standard consumer rights that apply in the UK."
For those that don't want to return their brand new tablet, the company is offering to extend its standard 12-month warranty to 18 months. Users wishing to extend their warranty can do so by calling the number mentioned above.
If you've bought a Transformer Prime but are eager to get the improved version, the TF700, then you should think carefully before returning your TF201. Asus UK says the TF700, announced last week at CES, won't arrive in the UK until June, which means you could be without tablet for as much as six months before the upgraded version becomes available.
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